In making enquiries, requesting services, or simply through interacting with our website or call centres, you will be sharing various types of information with us. We take your privacy and protection of personal information that you share with us very seriously.

We have developed this Privacy Policy to inform you of how we collect, protect, use and share information that we collect about you whilst interacting with this website, on the telephone, or through any other means. We collect information that you share with us when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to provide your: name, location, e-mail address, mailing address, phone numbers or credit card information.

In addition to information you share explicitly with us, we also collect information about you and your computer as you interact with our website and call centre. When visiting our site our servers and databases will collect, process and store/log information such as details of your web browser, IP address (Internet protocal address), pages visited, referring websites. Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs);
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;
• To send periodic emails;

The email address and other contact details you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.